Limited Warranty Terms & Conditions
The limited warranty is granted to you by Crazy Controllerz LLC, 6650 Highland Road Ste 316, Waterford, MI 48327
BY USING YOUR CRAZY CONTROLLERZ XBOX® or PLAYSTATION® ACCESSORY, YOU AGREE TO THIS WARRANTY.
BEFORE SETTING UP YOUR CONTROLLER, PLEASE READ THIS WARRANTY IN DETAIL. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR CONTROLLER. RETURN IT TO US UNUSED FOR A REFUND. CONTACT CRAZY CONTROLLERZ BY EMAILING SUPPORT@CRAZYCONTROLLERZ.COM.
This warranty is distinct and separate from any product warrantees owed by retailers or manufacturers under any law applicable to You. It is intended to grant You specific rights within the limits of what is permissible under such law and not to limit your rights under applicable statutory product warranty provisions. This warranty cannot be transferred to a third party.
When used in this warranty, the following terms will be deemed to mean:
“Xbox® Series X/S” means a new Crazy Controllerz controller purchased from an authorized retailer.
“PS5®” means a new Crazy Controllerz controller purchased from an authorized retailer.
“Warranty Period” for the Xbox Series X/S® and PS5® controller means (1) year from the date You purchased it.
“You & Your” means the original end-user throughout this Crazy Controllerz Warranty document.
“Normal Use Conditions” means ordinary customer use under normal home conditions according to the Crazy Controllerz instruction manual for the Xbox Series X/S® and PS5® wireless controller.
Without prejudice to any statutory warranty to which You may be entitled to under law applicable to you, Crazy Controllerz offers You this warranty for (1) year from the purchase date of such product from authorized Crazy Controllerz retailers only.
You acknowledge that specific export laws and regulations may apply to You depending on which country you reside. You agree to comply with all such rules and regulations if you export Your controller.
During the Warranty Period granted to You only, the Crazy Controllerz Xbox Series X/S® or PS5® controller will not malfunction under Normal Use Conditions.
5. PROCESS TO OBTAIN THE WARRANTY SERVICE
Before starting the warranty process, please use the quick-start guide provided to help resolve issues.
Register your warranty at www.crazycontrollerz.com/registerwarranty.
If the quick-start guide doesn’t resolve Your problem, please contact email@example.com for further help.
Before sending Your controller to Crazy Controllerz for service, make sure to keep a copy of any data You want to save and delete anything you want to keep confidential.
6. CRAZY CONTROLLERZ RESPONSIBILITY
After You return Your Xbox Series X/S® or PS5® controller, Crazy Controllerz will examine it.
If Crazy Controllerz determines that the controller malfunctioned within the Warranty Period and under Normal Use Conditions, Crazy Controllerz will either repair, replace, or refund the purchase cost to You. Repairs may use refurbished parts, while replacements may be replaced with a new or refurbished unit.
After repair or replacement, your controller will still be covered under the original Warranty Period from when you purchased your controller.
If your controller malfunctions after the Warranty Period has expired, warranty will not be permitted.
7. WARRANTY EXCLUSIONS
Crazy Controllerz warranty will be voided if controller is:
Damaged by use with products not supported by controller.
Used for commercial purposes.
Controller is opened, modified, or tampered with or if the warranty sticker is removed.
Damaged by external cause (dropped, crushed, or failure to follow instructions and warnings in instruction manual).
8. EXCLUSIONS OF CERTAIN DAMAGES
UNLESS OTHERWISE PROVIDED UNDER ANY LOCAL LAW APPLICABLE TO YOU, CRAZY CONTROLLERZ IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. CRAZY CONTROLLERZ IS NOT RESPONSIBLE FOR ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, PROFITS, OR ANY INABILITY TO USE YOUR CRAZY CONTROLLERZ XBOX SERIES X/S® OR PS5® CONTROLLER. THESE EXCLUSIONS APPLY EVEN IF CRAZY CONTROLLERZ HAS BEEN ADVISED AT THE POSSIBILITY OF THESE DAMAGES.
9. CHOICE OF LAW
This Warranty is subject to and construed in accordance with the law of Your country of residence, regardless of conflict of laws and principles.
Warranty Claims & Registration
To register a warranty or submit a warranty claim, please click on the link and complete the online form.